Guarantee
All rhododendrons are subject to a quality check before being despatched, if for any reason the quality of a particular plant is not quite up to standard we will contact you to discuss a replacement or a refund prior to despatch.
We invite all customers to contact us within 24 hours of receiving their rhododendrons to discuss any quality concerns that they might have. After this time we assume that you are happy with your plants and their care is now in your hands and our quality process is completed.
We are pleased to report that we have not yet had a plant arrive damaged from the courier journey.
Because we are unable to assess the care that they have received once they have reached their destination we will not replace a plant that has died in your care.
Our plants are not grown in glass houses, they are grown in very exposed conditions and are as hardy as you will find them anywhere. They are watered every day and are used to regular watering while in their pots, once in the ground they will not require the same watering that they did in their pots, however the most common reason that rhododendrons do die is due to a lack of water.
Please note that if a rhodo starts to look sick it is highly unlikely that you will be able to nurse it back from that point. It is very important to take care of your rhodos all year round, they require more care than just "getting them established through their first summer" as some people assume.
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